Archive for: April, 2019

SHAPING YOUR CULTURE……. By what you create or what you tolerate

Shaping

I was recently reminded of the valuable responsibility leaders have in shaping the culture of their organisation. They can shape their culture intentionally, or they can shape their culture by default.

This important lesson was brought home to me when I listened to a presentation by Danny Meyer, the CEO of a restaurant chain in America called Shake Shack. He spoke of how he chose to define the way he would shape the culture of his restaurant by “shaping the way that people would feel when they dined in one of the Shake Shack restaurants.” And it all started with the interview of prospective staff where staff are appointed not …